Incidents are painful and inevitable. They can be expensive, impactful, confusing, and stressful—but they don't have to be. Luckily, there are proven solutions to manage incidents that improve your product development, team processes, and employee well-being.
We're Incident Labs, and we're interested in figuring out the best practices for incident management for software companies. Whether you call it DevOps, SRE, Production Engineering (or, any other names), these principles work across the board. Any company can improve how they ship software to become higher-performing technology organizations.
We believe in putting people first, and this is our space to help make modern incident management accessible and useful for everyone.